Support Built Into Everything We Do
In an industry where product support is often an afterthought, we’ve made it our foundation.
When we started Lumen Resources, we asked ourselves what the industry was missing. The answer was support — the kind that picks up the phone, understands the system, and stays with a project until it works.
We Can Help With
Quoting
Design checks
Troubleshooting
Product questions
Commissioning help
System optimisation
Led by Industry Experience
Our Head of Customer Success, Darren Mullighan, brings more than 16 years of hands-on experience with lighting control systems across a wide range of projects — from single buildings to national rollouts.
That experience is why support here starts with someone who has commissioned the system themselves.
Knowledge Base
Before lodging a support ticket, you may find the answer in our Help Desk Knowledge Base.
These articles are based on real support cases and cover commissioning, troubleshooting and configuration.
Find Answers in Our Knowledge BaseHow to Get Support
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Existing Customer
If you’re a Lumen Resources customer, the best way to get help is to fill out our support form so our team can review the details and respond quickly.
Lodge a Support Request -
Not a Customer?
We also offer paid support for non-customers. Whether you’re managing a legacy system, troubleshooting an issue, or need expert advice quickly, we’ll help.
Enquire About Paid Support
Returns
You can find our full returns policy in our Terms of Trade.
If you would like to return an item, please fill out our returns form below.
Start a Return